We work hard to ensure every order arrives safe and secure, but if that isn't the case, we've got you covered.
In case the product is received broken or damaged (not by any artificial damage, e.g accidentally dropped item when unboxing the package), please contact our support team here and we will send further instructions of how to proceed.
Yes. All purchases from clonepods.com can be returned within 14-days, starting from the day of receiving your package. If 14 days have gone by, we can't offer you a refund or exchange. For more details, please visit our Return Policy page here.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It will generally take 2-5 business days to show up in your account.
If you haven’t received a refund after a week, first check your bank account again. It may take some time before your refund is officially posted.
If you wish to return your item back to us, please reply to the Delivery Confirmation email (sent to you after your package has been delivered) for priority response and we will send further instructions of how to proceed.
Did not receive an Delivery Confirmation email? Contact us here instead.
For any general questions, please email firstname.lastname@example.org and you should get a response within 1-2 business days. If it's urgent, do scroll through our FAQ page above for faster answers.
If you are emailing us about your order, please reply to the (Order Confirmation) email sent to you after your purchase for priority response.
If you can't locate the (Order Confirmation) email, please make sure to email email@example.com and include the following details:
- First and last name used at checkout:
- Email address used at checkout:
- Your message:
Apple is under no obligation to repair, replace, or otherwise service products sold or customized by us. The trademarks iPhone, AirPods, and Apple are the registered trademarks of Apple, Inc. The ClonePods Inc. provides alternative earphones for consumer electronics, and is neither affiliated with Apple nor an authorized reseller of Apple products.
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